Privacy Policy

PRIVACY POLICY

Updated – 4/11/2024

Protecting the confidentiality and security of personal data is integral in the way that which Amphora conducts business.

Amphora is a CTRM / ETRM software company and comprises of the following subsidiaries: Amphora Switzerland GmbH, Amphora UK Ltd., Amphora Software Pvt. Ltd. and Amphora Software Pte. Ltd. (the “Amphora Group”).  This Privacy Policy is issued on behalf of the Amphora Group so when we mention “Amphora”, “we”, “us” or “our” in this Privacy Policy, we are referring to the relevant company in the Amphora Group responsible for processing personal data. Amphora is responsible for this website. This Privacy Policy only applies to the processing activities undertaken by the Amphora Group.

This Privacy Policy, the Cookie Policy and other legal notices listed on www.amphora.net, will explain our collection, use and disclosure of any personal data collected in the course of Amphora’s daily business activities.

This Privacy Policy does not apply to information collected, stored, shared, or distributed by third-party sites. This Privacy Policy does not apply to Amphora’s employees, who are covered by our internal policies, procedures and notices.

By visiting this website you acknowledge and consent to the practices described in this Privacy Policy.

WHAT INFORMATION WE COLLECT

We process personal data that originates from three sources: data you give, data we get from different sources, and data gathered consequently.

The first category of personal data, where you give information to us, includes data that you have given through our third-party products or through our client support portal (“JIRA”) or our website, through day to day interaction by phone or email support, and as a visitor or guest to one of our offices. We receive personal data from different sources, including public sources, information from our employees, and information from our clients. We also collect personal data automatically, including when you visit our website or use our IT systems and networks.

When you log in to use JIRA, you provide Amphora with your username and email address. Your login credentials may have been created upon request by you or assigned by Amphora or your own company with whom we may have a direct contractual relationship with.

As a client of Amphora, you might give us personal data during interactions as necessary to support our business relationship. This information normally consists of business contact details and, in relation to vendors or individuals and third parties that are used to assist in product development, troubleshooting, and client support in some cases.

Amphora does collect personal data from the public domain that is available about individuals or companies with whom we seek to build a business relationship with, for purposes of generating leads. Where permitted, we utilize third party services that perform these online searches for us such as Sales Force. This information normally consists of business contact details.

INFORMATION WE COLLECT AUTOMATICALLY

Cookies.  Cookies are pieces of information that a website transfers to a user’s computer for purposes of storing information about a user’s preferences.  Cookies in and of themselves do not personally identify users, although they do identify a user’s computer.  Many websites use cookies as a standard practice to provide useful features when a user visits the website and most web browsers are set up to accept cookies. Amphora uses cookies to improve your online experience when visiting the website.  You can set your browser to refuse cookies, but some portions of a website may not work properly if you refuse cookies. A session cookie is one that exists for the time period that your browser is open. A persistent cookie is one that is saved on your device/computer even after the browser is closed.  Like many websites, we may use both session cookies and persistent cookies. Detailed information about our use of cookies can be found in our Cookie Policy here: https://amphora.net/CookiePolicy.

Guests and utilization of Guest Wi-Fi. If you visit one of our offices and utilize our guest Wi-Fi, we automatically collect information about your mobile device, including but not limited to: your IP address and MAC address of said devices and store your online activities. Use of our Wi-Fi is subject to Amphora’s Acceptable Use Policy, which you must accept to connect to our guest Wi-Fi connection.

Web Beacons. Some of the website’s web pages may use web beacons in conjunction with cookies to compile aggregate statistics about website usage. A web beacon is an electronic image (also referred to as an “action tag,” “single-pixel,” or “clear GIF”) that is commonly used to track the traffic patterns of users from one web page to another in order to maximize web traffic flow and to otherwise analyze the effectiveness of the website.  Some web beacons may be unusable if you elect to reject their associated cookies.

Response to “Do Not Track” Signals. Some web browsers may transmit “do-not-track” signals to the websites with which the user communicates, although web browsers incorporate and activate this functionality in different ways, and it is not always clear whether users intend for these signals to be transmitted. There currently is disagreement, including among participants in the leading Internet standards-setting organization, concerning what, if anything, websites should do when they receive such signals. Amphora currently does not take action in response to these signals, but, if and when a standard is established and accepted, we may reassess how to respond to these signals.

We do not use any of your data for automated decision making (including profiling).

USE OF PERSONAL DATA

How we utilize the personal data we collect about you depends on the purpose for which it was provided to us. We will use your personal data only (i) to operate the website; (ii) to provide Amphora products and related services to you; (iii) to address your requests for information (iv) to contact you about events we think might interest you; (v) to maintain or administer the services, perform business analyzes, or for other internal purposes to improve the quality the business and the products and services Amphora offers; or (vi) as otherwise described to you at the point of collection or pursuant to your consent.

LEGAL BASIS FOR PROCESSING

We collect your personal data to fulfil our contractual obligations, our statutory obligations and/or the legitimate interests of Amphora and for other purposes for which Amphora has a lawful basis under applicable privacy laws.

DISCLOSURE OF PERSONAL DATA

We may share personal data with our affiliates including the Amphora Group in accordance with this Privacy Policy.

We may also share personal data with third party vendors (our vendors also may collect personal data directly on our behalf), in connection with their services for us. For example, our vendors assist us in managing our business, and fulfilling our obligations and agreements as an employer. Our vendors process personal data in accordance with our instructions, and are subjected to the same contractual restrictions, security and confidentiality obligations as set forth in this Privacy Policy.

We may be required to disclose your personal data to comply with any legal or regulatory requirements.

We may share your personal data with third parties in connection with the potential or actual sale of Amphora and or assets, and those of any subsidiaries of the Amphora Group, through mergers or any acquisitions, changes in control of divestitures, or in connection with bankruptcy or insolvency, in which case personal data that is held by us about our users might be one of the transferrable assets. Where appropriate, we will take measures to require the recipient of your personal data to be treated in accordance with this Privacy Policy.

DATA TRANSFER OUTSIDE OF THE EEA

This website is hosted in the United States. If you are visiting the website from outside the United States, your personal data may be transferred to, stored and processed in the United States in accordance with this Privacy Policy and applicable US laws. Please note that data protection and other applicable laws of the United States may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. By using the website, you consent to the transfer of your personal data to our facilities as described in this Privacy Policy.

If your personal data is transferred to recipients outside of the European Economic Area (“EEA”) to countries that may not have an adequate level of protection laws, we will make the necessary arrangements to ensure that your personal data is processed in accordance with applicable law.

EEA residents can contact us for further information on the specific mechanism used by Amphora when transferring your personal data.

SECURITY

Amphora holds electronic, physical and procedural armaments that aspire to protect personal data against the loss, damage, exploitation and modification of unauthorized access or disclosure. Please see our Information Security page  https://amphora.net/information-security for further information. Amphora aspires to safeguard your personal data against accidental loss, damage, exploitation and modification of unauthorized access or disclosure, and Amphora employs and maintains certain reasonable processes, including technologies and systems to do so. You acknowledge knowingly that any transmissions over the world wide web is not entirely secure nor error-free, and that the processes, systems, and technologies being used and maintained by Amphora may be subject to being compromised.

RETENTION OF YOUR PERSONAL DATA

Amphora aims to retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Thereafter, we will delete (or otherwise erase, de-identify or pseudonymize or equivalent) any such personal data except as required or permitted by applicable law or regulation.

There may be multiple reasons why we might have to maintain your personal data for extended periods. For example, we may have to retain your personal data beyond the term of our relationship for reasons such as: the term corresponds to a statute of limitations, or to establish or exercise and defend against legal claims, or as permitted or required by law. This is so that we maintain and hold an accurate record of your dealings with us in the event of any complaints or challenges. We may also retain your personal data for regulatory purposes, where we are required to do so in conformity with legal, tax or accounting requirements, or to support legal processes, audits, and/or requests made by legal authorities or other government entities having authority to make the request.

CHILDREN

The Amphora website is not for use by children under the age of 16 years of age. Amphora does not knowingly collect, store, share or utilize this personal data of children under the age of 16 except for in certain circumstances in performing its obligations in respect of its employees. If you are under the age of 16, please do not provide any personal data to us, even if prompted by the website to do so. If you are under the age of 16 and have provided personal data to Amphora, please ask your parent or guardian to notify Amphora and we will delete all such personal data upon request.

MARKETING EMAILS

Amphora does not offer nor send out marketing emails.

PRIVACY RIGHTS

Customers who reside in the EEA have certain rights relating to the personal data we hold in accordance with and subject to the privacy laws to: (i) check whether we hold personal data about you and to access such data (in accordance with this Privacy Policy); (ii) request the correction of personal data about you that is inaccurate; (iii) have a copy of the personal data we hold about you provided to you or transferred to another third party upon your request, where technically feasible; (iv) request the erasure of your personal data; and (v) request the restriction of processing concerning you.

Customers may make a complaint in accordance with applicable privacy laws to a supervisory authority.

If you wish to exercise any of your privacy rights, please submit your request to us by email [email protected] or by post at the below address:

The News Building, London Bridge Street, London SE1 9SG, UK

EXTERNAL LINKS

This website might contain links to third party sites. Amphora does not control, nor is it responsible for, the privacy practices and policies of those websites. We do recommend that you review all privacy policies of these third-party sites to be aware of your rights. This Privacy Policy applies solely to the personal data processed by the Amphora Group.

HOW TO CONTACT US

Amphora: The News Building, London Bridge Street, London SE1 9SG, UKA

General Inquiries: [email protected]
Sales Inquiries: [email protected]
Support Inquiries: [email protected]
Employment Inquires: [email protected]
Media Inquiries: [email protected]
Partner Program Inquiries: [email protected]

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be changed from time to time to reflect changes in our practices concerning the collection and use of personal data in accordance with applicable law or otherwise. Please check back frequently to see any updates or changes to this Privacy Policy.